Help & Support

A photo that proves you did your thing today. You take it in the app (or pick one from your photos) and everyone in the chain sees it, can react and send a quick reply.

Every chain has a daily deadline, counted in your own timezone. If you haven't snapped yet, the app reminds you before it passes. You can change which notifications you get in Settings → Notifications.

Your chain breaks. If you have a streak save, you can use it in the chain to come back without losing your streak. Everyone starts with one save per chain and earns another every 7 streak days (up to 3; with Pro every 5 days, up to 5).

Open their invite link, or tap "Join with a code" in the app and type the 10-character code they sent you. Public chains can also be found in Search: send a request and the chain's creator approves it.

That's fine: the snap is saved on your phone and uploads by itself as soon as you're back online. Snaps count for today or yesterday.

In a private chain, only its members (and people invited to it). In a public chain, every signed-in user. More in the Privacy Policy.

A friendly poke for a teammate who hasn't snapped yet today. You can nudge each teammate once every 20 hours.

Yes, from the chain's screen. If you created it and others are still in, the longest-standing member takes it over.

More chains and members, public chains, a streak save every 5 days (up to 5), clans of up to 50, a full year of history on your map and the party hat for Linky. The free plan: 3 chains of your own, 2 friends' chains, up to 4 people per chain.

On iPhone: Settings → your name → Subscriptions → Unbroken. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the period ends. Deleting the app doesn't cancel it.

Open Settings → Subscription in the app and restore your purchases while signed in to the same App Store / Google Play account. If it still doesn't work, e-mail [email protected] with the date of the purchase.

Purchases are made through Apple or Google, so refunds are handled by them: reportaproblem.apple.com for the App Store, or the Google Play order history.

No. Money pools and penalties are agreed between friends; the app only keeps track of them and never moves money.

Profile → Settings → Edit profile.

Tap "Forgot password" on the sign-in screen. If the e-mail doesn't arrive, write to [email protected] from your account's address. Signed in with Google or Apple? Your password is managed there.

Profile → Settings → Language / Appearance.

Block them: open their profile and tap ••• → Block user (or use the flag on one of their snaps). They can't follow, invite, react to or nudge you anymore and their snaps are hidden. Report them the same way, or e-mail [email protected]; we review reports within 24 hours. Settings → Blocked users lists everyone you blocked.

Profile → Settings → Delete account. What it removes: Delete your account.